Data Deletion Policy

1. Overview

At Tai-Chi Walking, we respect your right to control your personal data. This Data Deletion Policy outlines how you can request the deletion of your account and all associated personal information from our platform. We are committed to processing deletion requests promptly and securely.

2. What Data Gets Deleted

When you request account deletion, we will remove the following information associated with your account:

• Account credentials (username, email, password)
• Personal profile information (name, phone number, date of birth)
• Profile picture and personal media
• Subscription and membership details
• Practice history and session progress
• Goals and preferences
• Communications and messages
• Payment history and billing information
• Location data associated with your account
• Analytics and tracking data linked to your account
• Device information tied to your account
• Any user-generated content you created (reviews, comments, ratings)

3. Data We May Retain

In certain cases, we may retain limited information as required by law or for legitimate business purposes:

• Legal Requirements: Financial records and transaction history as required by tax laws and regulations (typically 7 years)
• Fraud Prevention: Anonymized records used to detect and prevent fraudulent activities
• Legal Disputes: Information necessary to resolve legal disputes or enforce agreements
• Aggregated Data: Anonymized, aggregated data that cannot identify you
• Backup Systems: Data in backup systems for up to 90 days after deletion request

4. How to Request Account Deletion

You can request account deletion through multiple methods:

5. Verification Process

To protect your account security, we follow a verification process before deleting your account:

• Identity Verification: You will be asked to verify your identity through password confirmation or email verification
• Confirmation Email: A confirmation email will be sent to the email address associated with your account
• Review Period: You have 7 days to cancel the deletion request if you change your mind
• Final Confirmation: After 7 days, if no cancellation is received, the deletion will proceed

6. Processing Timeline

Here's what to expect during the account deletion process:

7. Cancelling a Deletion Request

If you change your mind after submitting a deletion request, you can cancel it within 7 days:

• Click the cancellation link in the confirmation email you received
• Log back into your account and select "Cancel Deletion"
• Contact support at support@taichiwalking.com to cancel

After 7 days have passed, the deletion cannot be cancelled, and your account will be permanently deleted.

8. Third-Party Data

While we delete all data we control, please note:

• Third-Party Services: Data shared with payment processors, analytics providers, or social media platforms may be subject to their own deletion policies
• Social Media Accounts: If you connected Tai-Chi Walking to social media accounts, you must disconnect and delete data from those platforms separately
• Contact Third Parties: We recommend contacting these services directly to ensure your data is deleted from their systems

9. Frequently Asked Questions

10. Contact Information

If you have questions about data deletion or your request is not processed, please contact us: